Beauregard’s calls cops on patrons because of their own bad service
There is a small local restaurant chain in Huntsville named Beauregard’s. They serve some pretty good wings and burgers, but I’ve always found their service a bit lacking and I’m not alone. One of my friends has a very politically incorrect, but apt, name for the establishment: “Slow Retards”.
According to this story on WAFF some diners found the service at Beauregard’s to be quite poor and told the manager they were not going to leave a tip. The group was larger than six people and the manager told them that a 20% gratuity for large groups was a state law (a bogus claim to say the least). The patrons, who were willing to pay for the food sans the gratuity, still refused. The store manager called the police. Facing possible arrest the diners chose to pay.
In Beauregard’s defense their menu clearly states that parties of six or more will have to pay the gratuity even if the state law claim is inaccurate. But calling the police on patrons because they didn’t want to pay for shoddy service isn’t exactly a great way to do business. It is a good way to keep people from wanting to eat at your restaurant.
Contrast Beauregard’s reaction to complaints about their service to Buffalo Wild Wings, another Huntsville wings restaurant in Huntsville. I got a take out order there last week and when I got home one of the items had a smaller than usual portion size and the restaurant didn’t include the companion southwest sauce I specifically ordered. When restaurants screw up take out orders you’re pretty much screwed because its not like you’re going to drive all the way back. I called anyway, not expecting anything, just to let them know about their error so that they could try to prevent it in the future. I was promptly transferred to a manger and told that we would be “taken care of” on our next visit. I can only assume that doesn’t mean they’ll spit on my wings.
So, Beauregard’s will call the police on you rather than absolve you of your obligation to tip for bad service, which is an all too frequent occurrence there. Buffalo Wild Wings, on the other hand, will strive to make amends for a poor consumer experience. Oh, and their wings are way better than Beauregard’s. I think I know where I’ll spend my money in the future.
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Unbelievable that they called the cops. I was with a group last week and the service was so bad we all ate free. IT used to be great and now I never know how it ‘ll be.
I certainly won’t be eating there in the future, and neither will any of my friends and family. I hope they get shut down.
As it turns out, a tip is just a tip, even if you put ”mandatory” in front of it.
Charges were dropped yesterday against a Long Island man who was arrested last week for failing to leave a required 18 percent gratuity at Soprano’s Italian and American Grill in Lake George, N.Y.
The Warren County district attorney, Kathleen B. Hogan, said that she had determined that the man, Humberto A. Taveras, could not be forced to pay a gratuity.
Ms. Hogan said, ”A tip or gratuity is discretionary, and that’s what the courts have found.”
But the dispute over a tip of a few dollars still cost Mr. Taveras, 41, of Roslyn Heights, several hundred dollars in legal fees.
”Basically, they stated that you can’t enforce a gratuity; it’s voluntary,” said Mr. Taveras, who was on a train going home from Manhattan yesterday evening while his lawyer completed paperwork in Lake George, 60 miles north of Albany.
On Sept. 5, Mr. Taveras and his party, which included his wife, Marie, another couple, and the five children of both couples, were charged $77.43 for their meal, and an additional $13.73 for a tip.
Joe and Tina Soprano, the restaurant’s owners, said the party of nine had not paid any part of the 18 percent gratuity required of all groups of six or more. Mr. Taveras said he had left a 10 percent tip.
The Sopranos summoned the police, and soon Mr. Taveras was arrested and charged with theft of services.
Mr. Taveras said he had seen no notice of the tipping policy on the menu, although Mr. Soprano said it was included on all menus. But Mr. Taveras said that the group had decided the food was not particularly good, and so did not pay the 18 percent.
Mr. Taveras was taken away in a police car, fingerprinted, subjected to national publicity. He said he eventually paid his lawyer a few hundred dollars to pursue the matter.
Mr. Taveras said he was not sorry. ”I didn’t like that my children had to hear, ‘Your dad walked out on a bill,’ and stuff like that,” Mr. Taveras said.
Several telephone calls to the Sopranos’ restaurant yesterday were not answered.
Mr. Taveras has dined at several restaurants since the arrest, and, he said, he has left some good tips
“The Sopranos summoned the police…” I thought they took care of everything themselves, if you know what I mean.
Interesting story.
I, and most of my friends, dine at least twicw a week at Beauregard’s. We have always experienced great and friendly service and the food is the best!!! There must be more to this story than what is being told, as we have NEVER encountered any problems at Beauregard’s. I say try’em for yourself before letting someone sway your opinion. Thanks!!!
I do speak from experience when I call their service slow. We quit going a while ago in part because exceptionally slow service and young children don’t mix well. The food is good, though, if you have time to kill.
I work at the Beauregard’s location on Airport Road. If you actually listen to what the woman in the video says, she admits that she first refused to pay the gratuity then refused to pay the bill, which is why the police were involved. Granted, the manager of this particular store should have handled things with a little more patience and civility.
As far as being “Slow Retards”, I think we’ve all had bad service at plenty of restaurants. For example, my visit to Buffalo Wild Wings. I sat at my table with no tea and tears streaming down my face from the hot wings for about ten minutes before finally walking to the front counter to ask for a refill. This was at 3:00pm, in other words, I was one of maybe three people in the restaurant.
MrsCareyS, I really think you should try not to cast your stones so quickly. How would you feel if someone wished your temporary livelihood “shut down” because of the crass actions of another? Matt Meskill, thanks for the support, I appreciate it.
Regardless, come and see us at Airport Road. My service must be decent, after all, I’ve never been asked to remove a gratuity. : )
I did visit the Beauregard’s on airport road. A group of about 7 of us went their before a Havoc game, and when our food hadn’t arrived a full hour after we ordered it, we had to leave in order to make it to the game. We told our server why we were leaving, and the employees all just kind of stared at us like we were crazy. How dare we!
I think you are making up the story about Buffalo Wild Wings to save face for your place of employment.
Reason I don’t believe you…
There isn’t a wing on the Buffalo wild wings menu that could possible cause tears in an adult.
No, Drew, that’s not a fictitious story. Why would I need to make up a story about poor service considering that the majority of restaurants have at least one or two bad servers? I also carry our habanero wings out to tables above my head so that I don’t have to breathe them, otherwise my nose runs and my eyes water. I had Wild Wings’ regular hot wings because I eat Beau’s wings hot. However, their hot is hotter than ours, but I doubt they have anything hotter than our habanero. It’s possible though.
And Lonny, I work about six to eight shifts a week, which means I’m there anywhere from thirty to forty-five hours a week. Why would I spend my free time on my day off at my job? Do you go hang out at your place of employment?
Andy, you’re goin’ down for using my full name on here.
I work at a business in the shopping center with Buffalo Wild Wings. The entire store knows not to go there to eat during your break, as you will not get out within an hour.
I can go to Beauregard’s during lunch, a 7 minute drive, and still get back to work on time.
I have never witnessed bad service at Beauregard’s. However, there have been calls to management at Buffalo Wild Wings.
I still left a tip AND a comment!
Sounds like you hooligan’s need to quit eating wings and come on over for some fine home cooking at the Adtran Cafeteria. We’ve got killer wraps, salads, and pizza! Ask our number one customer, Andy R.
Our staff stopped eating at Beauregard’s after too many cold wings covered in hot sauce. Crank up the heat lamps or make ‘em fresh!
So, Lonny’s Dad, am I not allowed to eat at a restaurant other than mine because I work at a restaurant? Go back to teaching your son his loyalty and stop badgering me for eating.
Thanks Sharon, we look forward to seeing you next time and we appreciate the good words.
Adtran, try Airport again. We kicked out our old manager and some crappy servers and things are a lot better at our store these days. We actually don’t use heat lamps though, all of our wings are fresh. You probably had one of our former slow servers who wasn’t pulling her food fast enough.
???
Well Ms. Alicia, after your little attitude spat here I really won’t be going to Beauregard’s. If they want to set the record straight, they can ask to hold a news conference and apologize to the public, as well as give that man back his money for they ENTIRE meal, plus offer him a free meal.
Unless Beauregard’s does something to rebuild their tarnished name I will not be taking them seriously, and you can take that to the bank… er… I mean the unemployment line, when they end up closing down, because they chased away all of their own business.
The food business is a serious business hun, and if ya can’t run with the wolves, you get eaten by them.
I really haven’t had an attitude spat though, my work and I were attacked and I defended, if you didn’t read the kind man’s words about inserting hot sauce into my eyes. I do agree that our owners should have released a public statement, not an apology (I really doubt that Ms. Roper’s ten dollars spent injured the public physically or mentally), but I don’t think any money should be refunded. Our gratuity policy is plainly stated on the first page of our menu, perhaps they should have mentioned they had an issue with it when they placed their order. Even if they didn’t see it until receiving their check, if they had been polite and reasonable with their server I’m sure the gratuity would have been removed because it is up to the discretion of the individual employee. I am sorry that Beauregard’s now has a tarnished name with you, but I think you might be taking your food a little too seriously.
Perhaps I should include a disclaimer. The opinions enclosed in my comments are mine and mine alone, not of said Beauregard’s. I’m done debating over the finer mechanics of dining. If you like the restaurant, cool! Come on in, I’d love to have you. If not, to each his own.
And Mrs Carey knows all about food. She also knows about unemployment.
She posts reguarly that she can’t get a job because she can’t stand up and is too fat to do anything but sit down all day.
But she CAN run her mouth, though, and pick on this woman, Alicia, who obvously takes her job very seriously. Hey,at least She doesn’t mind working for a living like most of us at a job that requires real effort.
I hate self-righteous people.
For your information I am working now, thank you very much, and wether I am overweight or not has nothing to do with this conversation.
Personal attacks have no place here.
I am not attacking her, I am attacking the establishment. This woman came on here as an employee of the company. If she didn’t want to face the facts, she should have stated beforehand that they were her personal opinions and not those of the workforce.
I have nothing to say to someone who is so cowardly that they cannot even give their name. But I already know who you are, anyway.
As for you, Ms. Alicia, you need to understand that foo service is a very fickle business. If you can’t even take the words of what people say here, then you won’t last long in the waitress business, because it gets rough. My husband has worked in the food service business for 16 years, and most of the knowledge I passed along was from HIS experience.
If you want to make customers happy and make them come back, you do everything in your power to make them happy, despite your personal feelings. If they called you every name in the book, your job is still to serve them with a smile, regardless.
Calling the cops on those people was a HUGE no-no in the book of good dining.
And for everyone’s education, gratuity, despite being named in a menu as “required”, isn’t, and the cops would not have arrested them for not paying it.
I realize it’s a fickle business, I’ve been waiting tables for five years. I also don’t plan to last long in the food industry, this is only to get me through college. I chose serving because of the flexibility. But at what point did I say I couldn’t take what has been said here? And why do you feel the need to educate me in the ways of serving? I’ve been involved with all aspects of customer service, I’m pretty well versed in the area. What I type on the internet is in no way a true reflection of my capabilities in my workplace.
Sorry for hijacking your blog, Brian.
“I realize it’s a fickle business, I’ve been waiting tables for five years. I also don’t plan to last long in the food industry, this is only to get me through college.”
I hope so hun, and it is so hard to work in fast food now because of customers that don’t want to tip at all… I realize this more than anyone, with a husband that delivers pizza.
“But at what point did I say I couldn’t take what has been said here? And why do you feel the need to educate me in the ways of serving?”
I only took your offense to the troll talking about hot sauce in your eyes… but I shouldn’t have. Consider that wrong of me, and I do apologize. You can obviously handle yourself well. I am not “educating you in the ways of serving”, I am only giving my opinion and knowledge of the food service business… you have only been working in the food service business five years… your used to how it is now, but it didn’t used to be this way at all… as little as 7 years ago, it was a much different business. Things have changed now, and for the worse in my opinion… the only thing unchanged is the puny amount they pay waitresses per hour, which in my opinion, is wrong.
“What I type on the internet is in no way a true reflection of my capabilities in my workplace.”
And your absolutely right! I wish more people recognized that on the internet. Some see my picture, and that I am overweight, and the fact that I am searching for a sitdown job because I have very bad knees, and assume I am a lazy (insert derogatory word here). I guess I come across worse on the internet than in person… I am actually very shy and soft spoken in person. Maybe that’s why I am how I am on the internet. :)
I wish you success in your waitering business. My personal opinion is that you should try somewhere better… two places which still get very high tips in this town are olive garden, longhorn, and outback, and they have nice reputations and are known in the tipping community to make at least $200/each on a friday night. I hope my suggestions don’t offend you… just trying to help a fellow food service worker.
I waited tables for a short period of time. I used it to pay my way through christmas one year and I have nothing but respect for good servers. Nothing pisses me off more though than a server who isn’t worth wearing the coveted pouch apron.
I will say it was much more work than I do now.
Nothing makes a dinner out better than a waiter that provides prompt service without hovering over you, a tough feat to master.
Beauregard’s habanero wings still suck though. Nothing personal. They are the perfect example of what happens when a restaurant tries to make their wings hot by just pilling crap spices in their sauce. The best part is the addition of habanero slices to make it appear hotter when in fact the pepper does not really add anything.
If you want some crappy hot chicken legs maybe we should give lonny’s mom a call.
Brian,
Sorry about that last post. I digressed to a younger age when mom jokes were how you punctuated a point.
As a waitress myself, I have to disagree with Mrs. Carey when it comes to serving people with a smile regardless of them calling you every name in the book. If someone disrespects me by calling names and cussing me, I will loose my respect for them. Not saying that I will call them names or cuss them back. I will just refuse to wait on them again. You have to treat others the way you want to be treated and hope that others will treat you that way as well. Sometimes, people are just having a bad day and they take it out on the wrong people.
As far as her “knowledge” about food service business, if you have never PERSONALLY worked it, then you cant understand it. You have to be “in the trenches” to understand it.
I really wish that EVERYONE knew that servers only make $2.13 and hour. Sometimes its not the server’s fault that food is taking too long to come out. Sometimes the cooks have become overwhelmed in the kitchen and need time to catch up. Look at it like this, if you have 6 servers on the floor and each server has 5 tables each, thats 30 tables that the cooks are trying to cook for ALL AT ONE TIME!!
Mrs. Carey…working at what? You post on the internet ten hours a day. If this is how you behave the first day on a job, then maybe you have such a cushy set up that you can lecture people who have to actually stand up and move when they work.
Please continue to tell other about the food business. Having a Pizza Man husband clearly qualifies you to tell restauranteurs how to conduct business.
Mrs P, like I said, I am only passing along knowledge as I know it from my husband who has worked food service as both a cook and waiter for 16 years. I will never fully understand the pain and suffering waitresses, waiters, and cooks go through, and God Bless ya’ll for what you do, really.
Everyone does need to know how little waitresses make, and I wish a law could be passed here, as in Minnesota, where wait staff are required to be paid minimum wage and STILL recieve tips. My husband lived there once and said it was great!
As he has also been a cook, I understand about the cook difficulties (in some cases working all by him or herself with 30 or more orders)
And what I said about service with a smile, I still stand by. My husband has found out from experience that you never know what your dealing with when a customer becomes irate, etc… not saying to take it laying down, of course! You should never wait on an irate customer, but I was speaking in relation to “always service with a smile” in the sense that no matter how angry they are getting, you must smile, be nice, inform them that the manager will be taking over from here on out, and absolve yourself from it. Something along those lines, of course. But they will remember wether you lost your cool and report it to others.
Example: This happened to my husband once. He kept his cool the entire time, and acted very kind towards them, even though it was making them angrier. Later, he received an extra $20 tip from a customer at a nearby table who was impressed with the way he handled it.
I just particularly hate places with enforced tipping, even on big groups (and believe me, I understand how taxing they can be, and messy – and I don’t really include drunk groups, cause they are so terrible). Domino’s does that now… the delivery charge… my husband is lucky if he gets $30 a night, where his friends used to get as much as $100. Huge difference.
Huntsville vegan: My husband has worked in nearly every restaraunt in the business for over 15 years. The end of this year will mark his 16th year.
And you are darn tootin’ I can tell restaurants (not waitresses mind you) how to conduct business! I am a customer first and foremost, and after all, if you want to make money in the restaurant business, you WILL conform to what THEY want, or you will shut down, plain and simple. You can’t build a food empire by treating your customers like crap.
As for what I am doing, it is none of your darn business, and yes, it’s a wonderful job. It doesn’t pay much, but it is a job, and I’m happy to have it.
16 years in the business and the best he can do is deliver pizza for $30 a night? That’s doesn’t speak much for career building. Maybe he can get a job where you (apparently) work and post on the internet all day. But then, you are still stuffing yourself at the Barnhill’s buffet and calling it the best restaurant in town.
Barnhills is for pigs.
“Automatic gratuities” are more of a time versus money issue though. Generally speaking, in a restaurant that has more than one server waiting tables, if one server gets a party, that server will not get as many tables, regardless of capability. For instance, if I had a group of 10 people sit in my section, I would probably be skipped twice on a seating rotation just to allow the other servers to have an opportunity to catch me in sales. However, if said group of 10 isn’t very generous, I’m now way behind all the other servers in tips made. The gratuity compensates for this and lowers the margin of difference.
If a table has any issues with the automatic gratuity, I remove it. As I said earlier, I’ve had this happen once in my five years.
(For those of you who don’t know the general tipping percentages, 10% is for poor service, 15% is for good service and 20% is for outstanding service. Generally speaking, if everything was good and your server was attentive and helpful, you should double your sales tax and leave that for a tip.)
He’s actually just doing this as a temp job while he’s waiting to start a new job in january. See, I don’t blab ALL my business at http://www.al.com/forums/huntsville/
I spread it around. :P
And I don’t sit at my job on the internet all day. I have a job driving several older people in my apartment complex with no cars, around. I am doing it as a favor to them, and they have offered to pay me. I didn’t want to take money at first, but they thought it was a great idea. So there. And I am darn proud of it!
And I don’t eat at barnhill’s every single day… more like once in awhile, like normal people. And yes, as far as customer service, to which the post was referring, I was saying that they have/had excellent customer service, despite a few problems with waitresses (which was only caused by them being overloaded anyway, and I never personally complained about)
I will not argue with you any longer. This is stupid. I am happy with who and what I am, and I don’t have to answer to you here or on al.com.
I apologize to the writer of this blog for this rediculousness filling your comments.
BRAVO Alicia!!! Thank you for taking the words right out of my mouth!! Alot of times, I get sat with a party that takes up ALL my tables and they will sit for a long period of time after they eat. I cant get sat anymore until that party gets up, and I get the tables cleaned up and put back in order. Ive had a party sit the entire lunch period and the gratuity was the ONLY money I made that day.
Back to the whole Beauregard’s thing, the lady did mention in her interview that she was NOT going to pay the bill. In a sense, I can see where the manager would have called the police. But then again, she should have probably handled it in a better way. The police were not called because the woman didnt want to tip or for bad service. They were called because the woman wasnt going to pay the bill. She said so in her interview with Channel 48 news.
Hey Trexbs – Beuaregard’s Habanero sauce is, in fact, the hottest, best tasting sauce at any wings place. They don’t add “habanero slices to make it appear hotter when in fact the pepper does not really add anything”. There is NO part of a habanero that isn’t extremely hot, so adding any part of a habanero is going to do massive things to the flavor and heat of a sauce. I’ve been making my own habanero sauce from peppers I grow in the yard. After making it for about 5 years, I now make it almost as good as Beauregard’s. The ingredients? Habanero peppers and vinegar. No other spices, no nothing. And I’m sure you can’t handle one bite of a wing with my sauce on it.
I will not argue with you that Beauregard’s Habanero wing sauce is the hottest stuff in huntsville because it more or less is the hottest sauce. That is not a commentary on their scoville level but on the lack of heat from everywhere else. You will have to forgive me if I am wrong, it has been a year or so since I last allowed Beauregard to keep me waiting for service but from what I remember about Beauregard’s wings were, in addition to the “hot habanero pepper slices” they also piled in red pepper to the point the sauce was grainy. That is crap and that is what low rent wing sauce makers do to add kick.
My guess at why their wing sauce sucks is because I doubt anyone ever orders it. Normal Restaurants don’t keep the sauce made but only make it when a customer orders it. They make it by adding hot crap (like habanero pepper slices) to their next hottest flavor of wing sauce. You go to a real honest to god wing restaurant and they prepare their sauce days in advanced so the oil and what not that make a pepper hot can be absorbed by the sauce.
That is how hot sauce is supposed to be made.
Oh since you are throwing down the gauntlet of your wing sauce, I will just respond to that by saying that I drink a cup of hot sauce like yours for breakfast ;). No seriously, I have pretty much ruined my taste for any food that is not spicy because I have been piling on sauce for so long.
Go Biker Dude!!!! Just so the good citizens of Huntsville know the truth, the customer called the police not Beauregard’s. How do I know this? I was in the restaurant eating when all this happened.
Brian, I’m sorry this blog devolved into this. Could you please take any posts involving my name (initials L.B.) off of here, if you have that capability? I didn’t write any of those posts that are in my name. This also has the added benefit of removing a “yo mama” comment from the page. Now, if it were 1991 and I was looking forward to going home later on and watching In Living Color, that would be considered genius. That isn’t the case of course, because I cannot time travel, due to the fact that I do not own a De Lorean. Consequently, it comes across about as original as a Carlos Mencia joke. Either way, if you can’t or don’t want to delete them, I understand. This is just a request. Thanks.
Two Hour Lunches – the offending comments have been removed.
“My guess at why their wing sauce sucks is because I doubt anyone ever orders it. Normal Restaurants don’t keep the sauce made but only make it when a customer orders it.”
Very few people order our wings with the habanero on them. I actually ask everyone if they’re sure that’s what they want when they do order them. However, lots of people ask for the habanero on the side. We do keep the sauce made though, and no it’s not mixed with our next-hottest sauce to make on order. If you had gone to a Beauregard’s, you might remember that we used to keep bottles of habanero sauce on each table.
And John, I am so glad you said that! Our managers had said that it wasn’t actually a Beauregard’s employee that called the police, it was the customer herself. After watching the video posted on WAFF, I asked my manager again concerning whether we had called. Once again, he said no, that the woman was trying to make us look bad. Of course, if I had said that I would have been accused of lying to “save face” for my restaurant. Oh wait, that already happened.
We actually had a running joke the next day, “Call 911! I’ve just been gratuitized!”
OH MY GOD!!!! Can any of you be any more childish? You are all acting like a bunch of kindergarders. If any of you actually knew why the manager called the police that day we would not be not be arguing now, would we. NO!! To the party that came in that day, I am not trying to be a bitch, but you did not complain about anything the server did nor about the food until you got your checks, and I know this cause I was there that day. And to Miss Alica, I would not gloat about your service, cause the past 2 times I ate at your store you were my server and the service was bad, However I did not complian cause I know what it is like to be a server myself. I hate it.
I was a cook at Beauregard’s on University Drive for 5 years. None of the supposed cooks above have a clue at what you are talking about(except Bikerdude).
Beauregard’s owners used to grow their own habaneros until the demand dictated that they buy the peppers. TREXBS is just that Trex BS. When I left, the store I worked in at University went through about 25 gallons of hot sauce per week and proably a gallon or two of habanero. Combine this Volume of sauce and about 3000 lbs of wings per week and I agree the stuff must be Horrible!!!!!!!!!
I think most of the comments above are very childish. The owners of Beauregard’s are local , very nice folks and treat their employees like real people instead of service workers like most restaurant chains do.
I can’t speak much on the tip or server issues that everyone seems to be having much childish fun with. But, I can tell you that the kitchens of Beauregard’s were so busy we would get behind from time to time. Have none of you waited 20-25 minutes at Mcdonalds?? Have any of you tried to cook lunch for 250 people in a 2 hour period. Beauregard’s is not fast food and I hope they never change and try to become fast food.
I am not going to argue with you if you were indeed a cook there. As I stated before, I was a semi-regular Beauregard’s patron up until about a year ago (slow service and consistently cold wings swore me off) until I found a better wing feeding trough and am going from memory about the habanero sauce. I eat a lot of wings and have eaten them at about every wing eatery in the greater Huntsville area, I very easily could be mistaken. I will say this though, I remember the wings that were good and met that perfect balance of face tingly hot and tasty and at no point were any of Beauregard’s wings on it. To Beauregard’s credit though, I do remember them being the hottest in town.
I’ve been eating wings at Beauregard’s since I moved here in 1998 from up state New York. I eat there at least one or two times a week. When I heard from my favorite server the other day that folks were trash talking Beauregards, I had to come to this “retarded” Blog to see for myself. I must say that having eaten at the Anchor Bar in Buffalo where Buffalo wings originated that by far, hands down Beauregard’s wings are the absolutely closest wings that you will get ANYWHERE to the original. I’ve never had cold wings at Beauregards, or bad service, or “grainy” sauce. If it’s so horrible, why did they have to move their Univ. Dr store across the street to a larger facility? Or did you forget the line out the door and cars lapping the parking lot? TREXBS you are welcome to continue feeding from the wing slop trough you’ve found all you want. It’s your buck. Not to mention your doing so leaves the rest of us with the BEST wings in town… at Beauregards
Alicia, I do hope hope you were not speaking of the big manager when you said we kicked our old manager!!!! He is the reason many of the regulars at your store are now at jordan lane where he is!!!! As for kicking out bad servers, why are you still there?
No, I wasn’t talking about Joe. I was referring to a manager that is no longer with the company.
Enough with the personal attacks. If I were such a bad server, I wouldn’t be able to sustain myself off of my income and I doubt I would still have a job. This thread was about an incident at a restaurant, not an opportunity to bash someone from behind your monitor.
I was a server when that happen with cops and was there. The GM and asst. were dusch bags. I manage at the “beau” now. And its a whole new management squad at all 4 stores. The service is great, the food is hot and quick, its just a good atmosphere all around, custumer or emlpoyee.So dont listen to these bashers cause we know all businesses frequently change, especially restraunts.
There is more turnover at this chain than I have seen at other restaurants in the area. And it’snot a good thing!!! The restaurant on University is racist, Jordan Lane has roaches and is disgusting, Airport you wait forever. Paramount…haven’t been there yet. As far as a “good”atmosphere…hardly. In the old days it was like family, now its asif everyone is scared to be anything but a robut. Bring back the old beaus anytime or from what I hear its already too late for that
Just browsing the web and came across this. I, by the way am the man that was arrested .. a few years ago for not leaving a tip in the Sapranos resturante and won on principle ! I still eat out and if the service sucks I leave a small tip, if its good I leave a great tip..
Remember tips continue to be your choice!!!
rgds,
The Notorious
Tipskate Taveras
I used to have all of our Welcome Lunches for new employees at the Paramount location but the service is slow and horrible. The food came out cold and most of us never get most of our order (some of us just got wings but no fries). After the second time that this happened, I stopped having large group meetings there.
On another case, they charged prices higher than what is on their menu … telling me that the menu was out of date. This is caused fraud. I filed a written complaint with manager but never heard back from them. I haven’t been back since. I really hope they put these crooks in jail and shut down this chain for good.